Certificationsof Excellence
Discover our internationally recognized certification programs. Whether you're an individual or a company, develop your skills and enhance your expertise with our professional certifications.
Our Certification Programs
Discover our professional certification programs designed to develop your skills and enhance your expertise in various fields.
IPEXS2026
AvailablePatient Experience DNA Framework
Le premier standard mondial certifiable pour l'excellence de l'expérience patient.
Bénéfices de la certification :
- Certification internationale mesurable
- Analyse comparative mondiale
- Optimisation du parcours patient
- Vérification indépendante par BSI
TISSE
Coming SoonService Excellence Standards
Certification that establishes excellence standards in service delivery, ensuring superior quality and optimal customer satisfaction.
Bénéfices de la certification :
- Improved customer satisfaction
- Service process standardization
- International recognition
- Access to a network of certified professionals
ICXS
Coming SoonCustomer Experience Certification
Specialized program in customer experience optimization across all touchpoints and communication channels.
Bénéfices de la certification :
- Customer experience optimization
- CX metrics measurement and analysis
- Loyalty strategies
- Employer-recognized certification
IDCXS
Coming SoonDigital Experience Certification
Certification focused on digital experience excellence, covering digital platforms, UX/UI and emerging technologies.
Bénéfices de la certification :
- Digital technology mastery
- Optimal user experience design
- Latest trends integration
- Recognized tech certification
IEHWS
Coming SoonEmployee Well-being Standards
Program dedicated to improving employee well-being and engagement, creating a healthy and productive work environment.
Bénéfices de la certification :
- Improved workplace well-being
- Reduced turnover
- Increased productivity
- Positive company culture
Programs Under Finalization
Our expert teams are currently working on the detailed content of each program. Join our waiting list to be informed as soon as they launch.
Certification for Everyone
Whether you're an individual looking to develop your skills or a company seeking to certify your organization, we have the solution that fits your needs.
For Companies
Complete solutions for your organization
Organizational Certification
Certify your entire company according to our internationally recognized excellence standards.
- Recognition of your organizational excellence
- Improved brand image
- Competitive differentiation
- Access to new markets
Team Training
Train your employees in best practices and obtain individual certifications.
- Development of your team's skills
- Improved collective performance
- Reduced turnover
- Strengthened company culture
Personalized Support
Benefit from tailored support to succeed in your certification.
- Certification plan adapted to your needs
- Internal or external training
- Personalized follow-up by our experts
- Dedicated technical support
For Individuals
Develop your personal skills
Individual Certification
Develop your personal skills and obtain a recognized certification.
- CV enhancement
- Expertise recognition
- New career opportunities
- Confidence in your skills
Flexible Training
Learn at your own pace with formats adapted to your schedule.
- Online or in-person training
- Flexible hours
- 24/7 resource access
- Continuous educational support
International Recognition
Obtain a certification recognized in more than 50 countries worldwide.
- International validity
- Employer recognition
- Facilitated career mobility
- International professional network
Offer Comparison
| Features | Companies | Individuals |
|---|---|---|
| Certification | Organizational + Individual | Individual only |
| Training | On-site + Online | Online + Optional In-person |
| Support | Dedicated + Personalized follow-up | Community support + Tutoring |
| Duration | 6-12 months | 3-6 months |
| Price | On quote (volume) | Individual rate |
| Support | 24/7 + Dedicated hotline | Email + Community forum |
Need help choosing the solution that suits you?
Ready to certify your excellence?
- Prove your service excellence to your customers
- Align teams with international ICXI standards
- Strengthen trust and competitive advantage
- Structure end-to-end CX processes
- Get support from the exclusive ICXI partner in DRC
Request a Certification
Fill out this form to let us know about your interest in our certification programs. We will contact you to discuss your specific needs.