IEHWS 2023International Employee Happiness and Wellbeing Standard
The international standard that reflects the dramatically increased international growth in scale, reach and scope of the need for employers to develop practices that deliver happiness levels and actively promote and support wellbeing within their employees as a key factor contributing to customer service excellence.
The Employee Happiness and Wellbeing Standard
IEHWS 2023 reflects the dramatically increased international growth in scale, reach and scope of the need for employers to develop practices that deliver happiness levels and actively promote wellbeing of their employees.
Primary Aim
The primary aim of IEHWS 2023 is to motivate organisations to focus their attention on their biggest asset "their Employees" through the delivery of employee happiness and wellbeing promotion techniques.
Focus on Employees
Focus attention on the organization's biggest asset: employees.
Flexible Framework
Contains proven core principles and evolving practices of delivering Employee Happiness to create a flexible yet quantifiable framework.
The Vector 6 Model
IEHWS 2023 uses the platform of the Vector 6 Employee Happiness and Wellbeing Model which is based on 6 criteria PLUS two additional criteria: Measurement of Performance and Performance Results.
Capable of Measurement
The model is capable of measurement and the results can be analysed by any vertical or horizontal organisational sector.
Performance Analysis
Provides guidance for performance analysis and consequent continual improvement for all parties.
Continuous Improvement
Identifies the core criteria that are critical in maintaining positive, energised, effective and respectful relationships between employer and employee.
The 8 Criteria of IEHWS 2023
Each section of IEHWS 2023 has a number of criteria. Each criterion has a brief descriptive title to assist in identifying the criterion throughout the assessment, implementation, and reporting process.
Values Led Leadership
Leadership that guides the organization according to clear and consistent values.
- Aligned vision and values
- Exemplary leadership
- Positive organizational culture
Environment and Climate
Creating a positive work environment conducive to wellbeing.
- Optimal physical environment
- Positive organizational climate
- Appropriate support and resources
Career Control
Development opportunities and control over professional journey.
- Development opportunities
- Control over career path
- Career planning
Teamwork Led Supervision
Supervision that promotes teamwork and collaboration.
- Collaborative supervision
- Effective teamwork
- Open communication
Organisational Effectiveness
Effective organizational processes and systems that support employees.
- Optimized processes
- Effective systems
- Adequate resources
Reward and Recognition
Reward and recognition systems that value contributions.
- Recognition of contributions
- Fair reward systems
- Performance appreciation
Measurement of Performance
Definition and implementation of performance measurement to conduct a full cycle of employee happiness and wellbeing measurement.
- Established measurement systems
- Key performance indicators
- Regular analysis and reporting
Performance Results
Documentation and evidence of research results of required employee happiness and wellbeing measurements.
- Documented research results
- Evidence of measurements
- Results analysis
IEHWS 2023 Scoring System
The Institute has developed a scoring model and concept for the standard to provide an accurate assessment of the organisation's performance against each of the criterion within IEHWS 2023.
Points Distribution
Values Led Leadership
10010% of total
Environment and Climate
20020% of total
Career Control
10010% of total
Teamwork Led Supervision
10010% of total
Organisational Effectiveness
10010% of total
Reward and Recognition
15015% of total
Measurement of Performance
12512.5% of total
Performance Results
12512.5% of total
Total: 1,000 Points
The scoring system ensures consistency of results, allowing, for research purposes, benchmarking and cross-organisational comparisons.
Performance Levels for Accreditation
Achieved 90%+ of Requirements
Achieved 75% to 89.9% of Requirements
Achieved 55% to 74.9% of Requirements
Three Levels Available
Three levels can be achieved dependent upon the organisation's performance against the criteria of the standard.
Employee Happiness & Wellbeing Pledge
We believe this to be first of its kind in the world and is aimed at creating a global movement and commitment from Owners, Directors, Leaders and Managers to PLEDGE that they will do everything in their power to make their respective organisational workplaces not just great places to work but uphold their commitment to act in accordance with the principles and foundations included within the Vector 6 Framework.
What is the Pledge?
The Pledge is a formal promise or commitment made by an organisation and its employees to uphold certain principles, values and responsibilities in relation to Employee Happiness and Wellbeing.
The Pledge is a declaration of intention to act and behave in a specific way in relation to all things Employee Happiness and Wellbeing.
The Pledge is used to demonstrate dedication and accountability to Employee Happiness and Wellbeing throughout the organisation.
The Pledge is a way to express the Organisations' commitment to employee Happiness and Wellbeing beliefs and actions and can be a powerful tool for creating positive change.
Primary Goal
Taking the Pledge means a commitment made by the organisation to prioritise the happiness and wellbeing of all employees. The primary goal of the Pledge is to improve the workplace culture through supporting employees not just professionally but also personally.
Workplace Environment
Organisations can enhance a healthy and supportive work environment.
Morale and Engagement
Improve morale, enhance employee engagement and productivity.
Positive Culture
Foster a sense of responsibility and create positive change in the organisation.
Join the Global Movement
Take the Pledge and show your commitment to employee happiness and wellbeing.
Pathfinder Surveys
Pathfinder surveys are a strategic employee feedback solution developed to enable organisations to identify issues that are negatively impacting Employee Happiness and Wellbeing, whilst allowing organisations to 'Benchmark' their performance with other organisations, globally.
P18 - Temperature of the Organisation
Will produce first impression results relating to every aspect of the Vector 6 model.
P30 - Pulse of the Organisation
Will produce results relating to the Pulse of your organisation, 30 questions that are crucial and linked directly from the Vector 6 model.
P60 - Strength of the Organisation
Will produce results relating to the Strength of your organisation, 60 detailed comprehensive questions covering all aspects and linked directly from the Vector 6 model.
Potential Expected Benefits of IEHWS 2023
Discover the potential expected benefits to an organisation implementing the IEHWS 2023 Standard.
Employee Confidence
Provide employees with confidence in the organisation's employee happiness and wellbeing intentions through independent internationally recognised certification by BSI.
Improved Happiness
Improve employee happiness and wellbeing experiences, employee satisfaction, employee and employer trust driving customer happiness and improving customer feedback results.
Enhanced Employee Experience
Increase employee experience of happiness and well-being through operational improvements across all parts of the organisation.
Measurable Platform
Provide organisations with a measurable platform for consistently delivering the highest levels of employee happiness and wellbeing experience.
Improved Engagement
Improve employee engagement, focus and understanding of the role employees play in delivering continuously improvement in the customer experience.
Workforce Stability
Maintain workforce stability, productivity, and loyalty throughout the organisation through improved employee happiness and wellbeing.
Voice of Employee
Identify improvements which enhance the employee and customer experience by Implementing Voice of Employee (VoE) measurement across the organisation.
Enhanced Reputation
Enhance the reputation of the organisation and brand as an attractive employer for high quality employees.
Ready to Improve Your Employee Happiness and Wellbeing?
Join the thousands of organizations that have transformed their organizational culture through IEHWS certification.
Request a Certification
Fill out this form to let us know about your interest in our certification programs. We will contact you to discuss your specific needs.