IPEXS2026
The world's first measurable and certifiable standard for patient experience, transforming subjective perception into objective and auditable excellence.
The Patient Experience Genome®
Just as biological DNA carries the genetic code that builds and sustains human life, IPEXS DNA™ contains the essential structure that builds, measures, recognizes, and sustains excellence in patient experience.
Standard Architecture
Backbone
Leadership, Governance, Systems and Structure
Base Pairs
Values coupled with Behavior
PX Genes
Reproducible care models
Not Just a Checklist
IPEXS2026 is a living organizational genome that reveals strengths and exposes risks.
Unique DNA Framework
12 interconnected DNA strands representing the critical dimensions of patient experience.
Independent Verification
BSI engagement transforms patient experience into an objective and auditable metric.
Human-Centric
Defines clear criteria for providing human-centered and compassionate care.
The 12 Strands of the Patient Experience DNA
Each strand represents a critical dimension of the overall excellence system.
Vision and Integrity
Voice and Partnership
People and Culture
Clarity and Trust
Space and Safety
Connection and Journey
Respect and Compassion
Insights and Evidence
Fairness and Belonging
Innovation and Inclusion
Learning and Improving
Access and Efficiency
Total: 1000 Points
A rigorous scoring system to measure the maturity of the patient experience.
Performance Levels and Certification
IPEXS2026 defines clear maturity levels based on the percentage of points obtained during the evaluation.
Scoring System
Backbone (Leadership & Systems)
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Base Pairs (Values & Behavior)
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PX Genes (Care Models)
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"IPEXS DNA™ transforms subjective patient experience into a rigorous and auditable measurement system."
Maturity Levels
The organization sets the benchmark for global best practices, delivering human-centered care with compassion.
The patient experience is fully integrated at all levels of healthcare delivery, earning consistent trust from patients and families.
Clear policies, resources, and cultural alignment are in place, demonstrating measurable improvement.
Core systems and processes exist but remain inconsistent and reactive.
Early awareness stage, holding an initial understanding but lacking consistent structures.
Why Choose the IPEXS2026 Standard?
A milestone that transforms the patient experience into a strategic lever for performance and trust.
Global Anchor
Enables global benchmarking and verified organizational recognition.
Scientific Accuracy
Transforms patient experience perception from subjective data into an objective and auditable metric.
Credibility with BSI
Independent verification by BSI ensures maximum rigor, transparency, and integrity.
Patient and Family Impact
Concretely improves the patient journey across all touchpoints.
Ready to raise your standards of care?
Join the world health leaders by adopting the IPEXS 2026 Standard.
Request a Certification
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