Question 1

Where does DRC Pioneers Partners operate?

Accepted Answer

We operate only in the Democratic Republic of the Congo, including Kinshasa, Lubumbashi and Kolwezi.

Question 2

Do you offer services outside the DRC?

Accepted Answer

No. Our certifications, training and audits are offered only in the DRC. The website remains accessible worldwide.

Question 3

Are you the ICXI partner in the DRC?

Accepted Answer

Yes. DRC Pioneers Partners is the exclusive ICXI (International Customer Experience Institute) partner in the Democratic Republic of the Congo.

Question 4

What services do you offer?

Accepted Answer

We offer ICXI certifications (ICXS, IDCXS, IEHWS, TISSE, IPEXS), customer experience training, audit & consultation, and Navigators CX assessment tools — all for organizations in the DRC.

Question 5

What is the ICXS certification?

Accepted Answer

ICXS (International Customer Experience Specialist) focuses on optimizing customer experience across all touchpoints and communication channels. It is aimed in particular at CX managers and project leads.

Question 6

What is the IDCXS certification?

Accepted Answer

IDCXS (International Digital Customer Experience Specialist) covers digital experience excellence: digital platforms, UX/UI and emerging technologies, to improve online customer journeys.

Question 7

What is the IEHWS certification?

Accepted Answer

IEHWS (International Employee Health & Well-being Specialist) is dedicated to improving employee well-being and engagement, to build a healthy and productive workplace.

Question 8

What is the TISSE certification?

Accepted Answer

TISSE (The International Service Standard of Excellence) sets excellence standards for service delivery, to ensure superior quality and optimal customer satisfaction according to ICXI frameworks.

Question 9

What is the IPEXS certification?

Accepted Answer

IPEXS (IPEXS2026) is the first measurable and certifiable global standard for patient experience excellence. It is based on a PX DNA framework, for international certification adapted to healthcare.

Question 10

What training programs do you offer?

Accepted Answer

We offer four programs: CXOP (Customer Experience Officer Program, foundational level), CXMP (Customer Experience Management Program, advanced level), CXLP (Customer Experience Leadership Program, expert level) and MSC (specialized masterclasses on targeted CX topics).

Question 11

What is your training process?

Accepted Answer

The journey has four steps: 1) Registration and skills assessment; 2) Training and learning (adapted modules); 3) Practice and application (projects, simulations); 4) Evaluation and certification.

Question 12

What is your audit process?

Accepted Answer

Our audit process follows four steps: 1) Request and consultation (needs and objectives); 2) Preparation and planning; 3) On-site audit delivery (interviews, evidence); 4) Analysis and report with recommendations.

Question 13

How do I get started with DRC Pioneers Partners?

Accepted Answer

Use the request forms on our Certifications, Training or Audit pages, or contact us via the Contact page, by email at contact@drcpioneers.com or by phone at +243 862121612.

DRC Pioneers PartnersExclusive ICXI Partner in the DRC

A Firm Specialized in Customer Experience

Our Mission

Make the DRC an African benchmark

ICXI: International Customer Experience Institute

ICXI

ICXI Mission

Key ICXI Functions

Develop TISSE

Certify

Train Partners

The Only ICXI Partner in the DRC

Ce que nous faisons

Audit & Certification CX

Formation & Renforcement

Conseil Stratégique CX

Our Method

Diagnosis

Co-construction

Continuous Improvement

Our Values

Integrity

Excellence

Innovation

Commitment

Positive Impact

Frequently asked questions

Let's talk about your service excellence