Privacy Policy

The data controller is DRC Pioneers Partners, a consulting and training firm specialized in customer experience, based in Kinshasa, Democratic Republic of the Congo.

Address: 5B, Avenue des Ambassadeurs, Gombe Municipality, Kinshasa, DRC.

Contact: contact@drcpioneers.com | +243 862121612.

Depending on the services you use, we may collect: identity and contact details (name, email address, phone number, company / organization) through audit, training or certification request forms; email address for newsletter subscription; account data needed to access the signed-in area (credentials, profile information); technical browsing data strictly necessary for the website to function (for example technical logs or local storage related to your session).

We only ask for information that is useful to process your request or provide the relevant service.

Your data is used to: process and respond to audit, training and certification requests; send the newsletter and news communications when you have consented; manage your account and access to the signed-in area; respond to contact messages; ensure the proper operation, security and improvement of our online services.

Depending on the case, processing is based on: your consent (newsletter, privacy policy acceptance checkboxes on forms); pre-contractual steps or performance of the relationship linked to your service request; our legitimate interest in operating, securing and improving the website, while respecting your rights.

Data is accessible to DRC Pioneers Partners teams authorized to handle your request.

It may also be processed by technical providers strictly necessary for the service (website hosting, transactional or newsletter email delivery), acting on our instructions and solely for the purposes described.

We keep your data for as long as needed to process your request, manage your account or maintain the related business relationship.

Newsletter subscription data is retained until you unsubscribe. Technical logs are kept for a limited period compatible with security and proper operation of the service.

The site uses mechanisms required for operation (including local storage related to authentication / session in the signed-in area).

At this time, we do not use advertising cookies or declared third-party tracking tools for marketing purposes. If this changes, this policy will be updated accordingly.

Where applicable, you may request access to your data, its rectification or deletion, or object to certain processing.

For the newsletter, you may unsubscribe at any time via the link in emails or by contacting us.

To exercise your rights, email contact@drcpioneers.com and state the purpose of your request. We may ask you to verify your identity in order to protect your data.

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss or alteration.

No system is completely infallible; we cannot guarantee absolute security. If an incident may affect your rights, we will take appropriate steps to the extent possible.

Some operations (hosting, email delivery) may involve tools or infrastructure located outside the DRC. In such cases, we ensure that the use of these providers remains limited to the stated purposes and to an appropriate level of protection.

We may update this policy to reflect changes to our services, practices or applicable framework. The last updated date appears at the top of this page.

We encourage you to review this page regularly. For material changes, we may also inform you through appropriate channels (for example via the website or by email).

For any question about this policy or the processing of your personal data, contact DRC Pioneers Partners at contact@drcpioneers.com, by phone at +243 862121612, or via the Contact page on our website.